Although some service agreements can and should be very different, they can generally be divided into three types: a Memorandum of Understanding (MOU), a Master Agreement (MA) and a Service Level Agreement (SLA). The choice of agreement and the relationship between them depend on the breadth and complexity of the service relationship and related services. The transition to a new service agreement is ultimately a shift from an existing state (i.e. who, where and how the customer currently provides the service) to a targeted end state (i.e., who, what, where and how the service provider provides an equivalent or extended service). The governance elements of a service agreement are designed to ensure that the parties clearly understand not only who decides and who does what, but also when and how each will act with respect to the possibility of a service relationship. This will help to ensure transparency and accountability, promote flexibility and enable the parties to systematically adapt and adapt relationships and agreements, depending on the circumstances. This section discusses the overall governance and tasks and responsibilities of departmental committees to address common problems related to service delivery. The speed and ease of developing a service contract depends on many factors. Service agreements can be concluded quickly and easily if the service relationship is relatively simple and well understood and there are few problems to be resolved. However, the preparation of more complex service agreements (for example. B to maximize the use of resources, responding to government planning activities, or supporting horizontal initiatives between two or more departments) usually requires additional time and effort.
This section mentions the emergency restoration provisions that will be in place, and may also set specific timelines for the restoration of service disruptions, including the clear delineation of recovery priorities. This section explains how disputes resulting from the implementation of the agreement are resolved and how problems that cannot be resolved by the parties to the agreement are addressed by the higher authorities (escalation). This section describes the start and end dates of the agreement. The agreement can be renewed if both parties agree. It should be reviewed periodically by both parties to ensure its effectiveness and adequacy and, if necessary, to make adjustments. This directive applies to customer/supplier agreements in which a Government of Canada service is provided by one service or on behalf of another service; If two or more departments are working with a service initiative or project or when a province or municipality provides a service for or in conjunction with a federal government department or when a department provides a service to a province or municipality. It reflects the current operational and political environment and is updated to reflect any legal and/or policy changes that affect the development and implementation of service agreements. A service contract is established when a service provider and a customer (or customer) exchange services for compensation. It may exist in a verbal format (for example. B if a customer visits a hair salon to get a haircut) or in a written format (such as a contract that a free author might have with a site owner). Both parties must prepare before they can meet productively to discuss a service relationship. The ownership of the address of the materials.
The best practice is to determine which party retains ownership rights to materials manufactured during the employment contract. The rights may be retained by the service provider or exclusively granted to the client according to the contractual agreement.